Katherine Freeland

Proudly Serving: Sobeys #4721 Stratford, ON

Position: Cashier

Core Value: Always Place the Customer First

“See what needs to be done and do it,” says Kathy. This motto is how she approaches her work and any situations that she is faced with. Taking care of the customers is important to Kathy. When she heard that a customer had fainted in the dairy aisle of the store, she quickly took control of the situation. Kathy had another cashier paged, called for medical help, and rushed to help the customer. While the customer regained consciousness, Kathy sat on the floor next to her, keeping her calm, assuring her that help was on the way and staying with the customer until medical help arrived. Kathy was praised for staying level-headed in a stressful situation and making sure the customer would be okay. “I am proud to have been able to help her.” says Kathy. “Customers are the reason we are here.”