Heather Ross

Proudly Serving: Sobeys #548, Saint John, NB

Position: Bakery Manager

Core Value: Always Place the Customer First

Interacting with customers is an important part of the job for Heather Ross, and after 28 years she still looks forward to going to work every day. She noticed that a long-time customer hadn’t been in the store for a few months, and when the woman returned, she looked frail. She confided to Heather that she had left her job to care for her husband who was battling cancer, and was later diagnosed with the disease herself. Heather told her to call if she ever needed help, saying “you’ll never be a bother,” and for a few months now, Heather has been using her lunch break to take groceries to the customer. “It’s touching to have that connection with a customer who is now a friend,” she said. “Sobeys cares about the food they’re placing on the shelves,” said Heather. “That’s important to me as a worker and a customer; I’m proud of the products we serve people, that’s the food I serve my family too.”