Samantha Penney

Servant fièrement : Sobeys #681 Kelsey Drive, St. John's, NL

Poste : Bakery Clerk

Valeur fondamentale : Always Place the Customer First

Samantha was in the bakery when a customer who is visually impaired ran his cart into the bakery gate. Concerned, Samantha spoke with the customer who said he was fine, just not familiar with the store. Without hesitation Samantha offered to help him with the rest of his shopping. « I didn’t want to intrude on his space but he seemed grateful for the help and he didn’t need many things so it didn’t take too long, » she says. After he was finished at Sobeys the customer mentioned that he was going on to another store which was across a busy four-lane street. Samantha offered to walk him to that store and then notified that staff about the situation. The customer was grateful and returned the next day to thank Samantha with a card and a box of chocolates. « I was relieved he was alright with me helping him and that he was safe, » she says.